ORDERS
Once your order has been placed you will receive a confirmation email. We aim to ship all orders within two to five business days, depending on the piece purchased. Orders that are placed after 5:00 p.m. EST on Friday, Saturday or Sunday will be shipped the following Tuesday.
Once your order has been shipped, you will receive an email with the tracking information.
INTERNATIONAL SHIPPING
International orders are subject to additional taxes, customs, and import duties which are the responsibility of the customer.
RETURNS, REPAIRS, EXCHANGES
Returns are not permitted.
Exchanges may be made within fourteen days of the delivery date.
Our jewellery is made with genuine solid gold that is made to be worn everyday. However, within the first 6 months you experience a broken clasp, loose earring back, broken chain, missing stone, broken jump ring or any other reasonable repair, we will repair the item at no additional cost.
Repairs and exchanges must be approved by Avitta Studio prior to the item being shipped back to us. We are not responsible for the shipping cost of the items sent for exchange or repair.
We reserve the right to deny unreasonable repairs.